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Month: September 2018

How are you creating a WOW factor for your customers?

Do you consistently ‘wow’ your customers? In today’s world where nearly everything can be automated and electronic, it’s easy to overlook your customers and not give them the necessary attention.  After attending the Zappos event a couple weeks ago in Las Vegas, I gained a new found knowledge on the importance of putting those you …

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How do you handle the heat of adversity?

Are you prepared for everything? Adversity can strike at any time, forcing us to make quick decisions that we may not be ready for.  If we prepare for these uncertain situations, the greater chance we keep calm and make the right decision.  After watching what happened with Serena Williams last weekend, I wanted to speak …

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