Have you read any powerful books lately?
As many of you know, I am an avid reader and absolutely love a book that gives me things that help me grow as a leader. I recently finished No Rules Rules by: Reed Hastings and Erin Meyer, an incredible book outlining the culture development at Netflix and how they grew so effectively. In the #CJJblog this week, I give you my main takeaways and what makes Netflix so unique. Enjoy.
- A Players. When hiring, do you prioritize talent? Are you hiring the best? In the positions that require creativity and innovation, you should be hiring only the A Players. You should: 1) Be clear, 2) Ask your top talent for referrals, and 3) Always hire top talent.
- Feedback. Encourage – require, even – your employees to share their ideas and opinions. Always keep the communication positive and make sure nobody is attacked for providing their input.
- Empower people. What sort of decisions are your employees able to make? Are they able to make buying decisions? At Netflix, the only focus was to help benefit the company. Decisions to do so could be made by anyone.
- Employee power. Employees at Netflix can dictate their own vacations, time off, expenses, etc. as they see fit. They should not be questioning these items, giving them more motivation to help the company with their day-to-day actions.
- Keeper test. When an employee has decided to move on and leave the company, the Keeper Test is asking employees if they are happy about their departure, or did they try to talk them into staying. This will give you a good idea on your culture.
- Going global. When expanding into new countries, do your research on the new culture, especially in regards to communication.
Did You Know? Coach Jim Johnson is getting inducted into the NYSPHSAA Basketball Hall of Fame! The ceremony will be at the RIT Inn & Conference Center on November 4th at 5:15pm. You can purchase tickets HERE.
Life Tip #7: Treat every person like a million dollar customer.