Coach Jim Johnson

How are you taking care of your customers?

Do your customers know you care about them?

Last week, J-Mac and I had the pleasure of speaking at an exclusive local club in Rochester, NY where we were greeted by 130 people to hear us deliver a motivational speech.  Everything was first class from the moment we arrived and it got me thinking about how important it is to treat your customers.  In this week’s #CJJblog I wanted to give you some tips on how you can make sure those whom you serve are properly cared for.  Enjoy.

  • Greet with a smile. When you first meet someone, how are you engaging them?  A firm handshake and welcoming smile seems simple, but can go a long way.
  • Technology.  The club we attended not only had top notch tech, but they had a specific employee tasked with ensuring our presentation was setup properly and went off without a hitch.  It was very comforting.
  • Facility. Upon arrival, it was evident this club was top notch and the members enjoyed being there.  As a guest, this made it very easy to have a good time.  What does your facility say to your customers?
  • Care. We were treated with respect and care from start to finish.  One of the most important aspects of caring for your customers is making sure they are treated as honored guests.  How do you show your customers respect?
  • Thank you gift. J-Mac and I not only received positive feedback and praise, but also a parting gift to always remember our wonderful experience.  How do you say thank you?
  • Pamela Danger. She was the hostess of the event and it was evident Pamela was well-prepared and organized not only for our visit, but how the entire club is run as well.  It was extremely comforting to be in an environment that was so professional.

Did You Know?  Coach Jim Johnson entered into his first sanctioned singles tennis tournament and won his first round match.  It’s taking place at the Tennis Club of Rochester (TCR).

Life Tip #8:  Treat people better than how you expect to be treated

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