Is customer service important to you? Whether we are going out to eat at a restaurant, or picking up a coffee at our local spot, customer service can make or break a business’ success. I have noticed a handful of things over the years that have fallen by the wayside. In the #CJJblog this week,
10 tips to improve your customer service Read More »
Do you think about how your words affect others? As a leader, your words matter to many people. Are you consistently thinking about how your words matter to others? Do you welcome feedback on how you can become a better communicator? In the #CJJblog this week, I give you some tips on how you can
Do your words really matter? Read More »
Are you building your team culture? Building culture within your team is a tough task. Building a positive and productive culture within your team is even more challenging. How are you going about it? Do you have team meetings? Do you speak with your team individually? In the #CJJblog this week, I give you some
How are you building your team culture? Read More »
How do you build trust? Are you able to build trust with others? How do you improve your ability to build trust with your team members? Last week, we looked at the Eight Pillars discussed in the book Trust Matters More than Ever by: David Horsager. This week, I give you specific activities you can
The 8 Pillars of building trust – Part Two Read More »
Are you a trusted leader? I recently read the book, Trusted Leader by: David Horsager and loved the concept. He talks in detail about how success in any organization is built on trust. Are you a leader that your team can trust in any situation? The #CJJblog this week kicks off a two-part series outlining
The 8 Pillars of building trust – Part One Read More »
How often do you have team-building events? Building your team chemistry is often overlooked and forgotten about. Is your team united? Do they share the same core values? As a former high school boys basketball coach, I have organized my fair share of team-building activities – Some successful, some not.. In the #CJJblog this week,
Team United: How to build relationships and unite your team Read More »
Do you have any habits you wish you could change? The habits you develop have a huge impact on your life. Are you someone who can cut a bad habit without much effort? Or do you struggle to make changes in your life, even though you are aware of their impact? In the #CJJblog this
How can you add (or delete) a habit? Read More »
Are you a trustworthy person? Trust is oftentimes the currency of your relationships? Do you have trust in abundance? How do you obtain it? How do you build it? I recently read the phenomenal book, Trust by Dr. Henry Cloud and in the #CJJblog this week, I give you an overview and some of my
How do you build trust? Read More »
How do you decide if a player is the right fit? With the NBA trade deadline passed, there were a lot of marquee moves made that will certainly shake up the NBA season. I wanted to focus on the Kyrie Irving trade to the Dallas Mavericks this week in the #CJJblog. Is it the right
Is Kyrie the answer in Dallas? Read More »
How often do you seek to help others? Do you focus on helping others as often as you should? I was listening to a podcast this week about Michael Collins. Not many people know who he is, when in fact, he was instrumental in one of America’s greatest achievements: The Moon Landing in 1969. Collins
How can we help others win? Read More »